§ BMC Remedy ARS 7.x through 8.1

§ BMC ITSM 7.0 though 8.1

§ Kinetic Data (Request, Task, and Survey)

§ BMC Remedy Developer/User

§ BMC Remedy Migrator, Delta Data Tool, and Data Import

§ Column Case Management application 3.x through 4.x

§ Pentaho Spoon

Operating Systems/DBM

§ Windows 98/2000/XP/Vista/7

§ Mac OsX

§ Oracle 10g/11g/XE

§ MS SQL

§ SQL*Plus

Language Experience

§ Java

§ HTML

§ XML

§ C++

§ Python

§ Ruby

Column Technologies

Remedy ConsultantMay 12 – Present

·   Responsible for installing, upgrading, configuring, and customizing enterprise level solutions at various companies.

·   Helped guide customers toward proper data solutions based on their needs.

·   Strong troubleshooting skills used to assist with major issues and performance of AR Systems.

·   Helped develop a Survey Application for a HR Management product that runs on ARS.

·   Consulted for: Fairfax County Public Schools, Schneider Electric, Maryland Department of Human Resources, Harris Corporation, US Coast Guard, University of Florida, TeleCommunication Systems, Wellstar Health System, Hartford Health Care, Centers for Medicare and Medicaid Services, Ingenico, and National Government Services.

Computer Sciences Corporation

Java Developer with Defense Technology Information Center (DTIC)              Sept 11 – Jan 12

·   Worked with the Registration Modification team fixing bugs and troubleshooting their new system.

·   Developed the interoperability map for the software and hardware components.

Test Engineer with the Army’s Defense Acquisition University (DAU)Feb 11 – May 11

·   Developed a test plan for newly installed audio/visual equipment and software in the Teaching and Learning Lab.

·   Executed testing scenarios in order to track and remedy issues.

·   Developed use cases in order to show the purpose and potential of the lab.

Systems Analyst with the Centers for Medicare and Medicaid ServicesSept 10 – Jan 11

·   Worked on developing a web application prototype in the Oracle ADF(Java in Jdeveloper) and Oracle Database XE to replace the Group Physicians Reporting Option(GPRO) tool.

·   UI research/design and data modeling for the GPRO.

Application Developer with Google/City of LAMay 09 – Oct 09

·   Developed a Python script to transfer email/contacts/calendars/archives/tasks from Groupwise to Google Mail.

·   Engineered data into XML, following RFC822 email standards.

Data Provisioning Analyst with ArmyFeb 09 – Apr 09

·   Responsible for researching a strategy and/or product to provision SharePoint content.

·   Exploring MOSS 2007 Backup and Restore solutions.

·   Delivered the Technical Recommendation Document based on costs, benefits, and level of effort.

BPM Developer with Defense Information Systems AgencyOct 08 – Jan 09

·   Responsible for the Disaster Recovery, High Availability, and Archival plans.

·   Developed SQL scripts and Java code for use in Oracle Databases, BPM Studio, and IBM Weblogic Server.

·   Produced Specifications and Use Case documents for business processes.

ITSM Project Involvement

•                                                                                                                                                                                                                                                                                      Fairfax County Public Schools – ITSM 7.6 Configuration/troubleshooting of highly customized environment.  Major problem was Email notifications not being sent out.
•                                                                                                                                                                                                                                                                                      Schneider Electric – Configuration/Troubleshooing of Case Management application running on ARS.  Created custom workflow for customer facing portal and SLA application.
•                                                                                                                                                                                                                                                                                      Maryland Department of Human Resource – Installation/Configuration/Training/Go Live of ITSM 8.1
•                                                                                                                                                                                                                                                                                      Harris Corporation – Installation of ITSM 8.0 and Kinetic Request/Survey.  Installation and Configuration of BMC Analytics and Business Objects XI
•                                                                                                                                                                                                                                                                                      Column Survey – Developed a Survey Application for Case Management product running on ARS.
•                                                                                                                                                                                                                                                                                      US Coast Guard – Upgrade ITSM 7.6.4 to ITSM 8.0.  Full data migration.
•                                                                                                                                                                                                                                                                                      University of Florida – Customer’s previous environment was failing.  Performed a customized Data Migration of Foundational and Transactional data to new, stable ITSM 7.6.4 environment.
•                                                                                                                                                                                                                                                                                      TeleCommunication Systems – Custom fields workflow on Incident/Change forms for reports.  Custom fields and workflow for Change Templates.  Also foundational data cleanup for ITSM 7.6.4
•                                                                                                                                                                                                                                                                                      Wellstar Health System – Go Live Onsite Support and Troubleshooting for Remedy 8 OnDemand
•                                                                                                                                                                                                                                                                                      Hartford Health Care – ARS troubleshooting for HR Case Management application running on ARS.  Specifically working on SLA workflow and qualifications building.
•                                                                                                                                                                                                                                                                                      CMS – Customer is upgrading from 7.6.0 to 8.1.  Delivered migration solution move the data to the new servers, and build custom staging forms and filters to translate the old operational/product categories to the new ones.
•                                                                                                                                                                                                                                                                                      NGS – Customer has never used Remedy.  Stood up Dev/QA/Prod Remedy 8.1 environments OOTB.  Light customization of Asset Management and People forms.  Loaded Foundational data using DMT jobs.
•                                                                                                                                                                                                                                                                                      AllCovered – Added custom “Export” functionality to their SRM lookup table.  Created a custom report for the table using report creator, and added an activelink that saved the current table as xml.
•                                                                                                                                                                                                                                                                                      Ingenico – Troubleshooting for 8.1 system.  Atrium Integrator job stopped working.  Knowledge Articles were “Self-Cancelling.”  Custom Asset Management menus not returning the correct data.  User permissions issues.

•                                                                                                                                                                                                                                                                                      ITIL V3 Foundations
•                                                                                                                                                                                                                                                                                      Kinetic Data Consultant (Survey/Request/Task)
•                                                                                                                                                                                                                                                                                      Jaspersoft Server and Studio
•                                                                                                                                                                                                                                                                                      BMC AR Server
•                                                                                                                                                                                                                                                                                      Remedy Service Desk
•                                                                                                                                                                                                                                                                                      Remedy Change Management
•                                                                                                                                                                                                                                                                                      Remedy Asset Management
•                                                                                                                                                                                                                                                                                      Remedy Service Level Management
•                                                                                                                                                                                                                                                                                      Remedy Service Request Management
•                                                                                                                                                                                                                                                                                      Remedy Knowledge Management
•                                                                                                                                                                                                                                                                                      Salesforce.com (Application Essentials, Designing Apps for Multiple Users, Implement Business Processes, Analytics as a Service)
•                                                                                                                                                                                                                                                                                      Oracle Service-Oriented Architecture
•                                                                                                                                                                                                                                                                                      Oracle Business Process Modeling
•                                                                                                                                                                                                                                                                                      Human-Computer Interaction (HCI)
•                                                                                                                                                                                                                                                                                      User Interface (UI) Design

•                                                                                                                                                                                                                                                                                      BA Computer Science, The University of Virginia, Virginia, USA, 2008